Uploading photos: how do I add profile photos to my account?

Profile photos are important. In fact, in an EliteSingles survey, 48% of our Kiwi members admitted that they wouldn’t open a profile completely devoid of photos!¹ Perhaps this importance is because, as Relationship Coach Sam Owen puts it: ''we build up an idea of a person’s personality by looking at their photos.''

It’s little wonder then, that those EliteSingles members who have added quality photos to their profile are contacted far often than those whose profiles are incomplete. Happily, uploading photos is a skill that's easy to master, especially with our easy guide:

Uploading photos from your hard drive in three easy steps

Step 1: Choose a great picture

Pick or scan a photo in which you’re clearly visible, and which you are happy for other members to view. Not sure which photo to pick? Try our expert tips for taking the perfect profile photo.

Step 2: Check the size and the format

It's easy to upload digital photos from your hard drive to your EliteSingles account - you just need to make sure that they are saved in the right format. EliteSingles supports photos with the following file extentions: JPG, GIF, PNG or BMP. It's also important to make sure that your photo is the right size: photo files must be no larger than 9.7 MB.

Step 3: Use the EliteSingles upload feature

Log in to your regular account at https://www.elitesingles.co.nz and click ''Profile'' at the top of the page. You should now see a silhouette of a person, with a button underneath that says ‘’Upload a photo.‘’ Clicking the button will open a window that will allow you to select your photo from where it is stored on your hard drive.

Once your photo appears in the preview window, you can crop or rotate the image as desired. You may also add a title or caption to the image to give it context. Just remember, you must click ‘'save'’ to save the photo to your profile (and also to save any edits or changes!).

Congratulations – you've just uploaded your first profile photo. Our easy-to-use photo feature also allows you to add up to 23 additional photos using the same process.

Please note: to ensure that the pictures on our site are genuine, the EliteSingles Customer Care Validation Team manually approves all photo submissions. This means that there might be a short delay (usually less than 24 hours) before your photos are approved for display.

Uploading photos using Facebook

It’s also possible to add photos to your EliteSingles account via Facebook. To do so, login into your profile using the steps above, then click the blue Facebook '‘Connect’' image.

This will open Facebook’s login page in a new window. Login to your Facebook account and click '‘ok’' to allow EliteSingles access to your Facebook profile and photos. You should now be able to see the photos and albums your have stored on Facebook.  

Select the photo or photos you wish to import over to your EliteSingles account and press '‘Save'’. This will then open the photos in the EliteSingles edit window. As above, you can crop or rotate images or add titles – pressing ‘’save’’ when satisfied to add the photo to your account. Again, repeat this process as needed for additional photos.

Choosing your primary profile photo

Having multiple photos added to your EliteSingles account allows interested users to learn more about you. However it's also important to select one primary photo that will function as your default image when connecting with other users.  The ideal primary profile photo will have you as the subject and will clearly show your face with no obstructions.

When you’ve decided which photo you would like to be your primary one, hover your cursor over it. If the Validation Team has approved the photo as a primary image, a drop down menu will appear that includes a picture of a pin next to the words ‘’Profile Photo.’’ Click it to ‘pin’ the selected photo in place as your primary image.

Frequently asked questions

Why was my upload unsuccessful?
In most cases, an unsuccessful upload is due to the file size being too large. The maximum photo size is 9.7 MB. In most cases, if a photo is too large, it is possible to change the original file size youself using the edit settings on your computer.

If the upload still isn’t working, check the file format – to be uploaded, photos must be in the right format (JPG, GIF, PNG or BMP).

Why can’t I see my photos?
To ensure a quality experience, all photos on our site are manually approved by our Customer Care Team. If you can’t see a photo, it may still be in the queue to be approved – in most cases this will take no longer than 24 hours.

What criteria do my photos need to meet?
As a general rule, photos must either have you as the subject or be of something you like in order to be approved. They must also avoid certain banned criteria (for example, photos that show indecent imagery or personal information such as phone numbers are not allowed). For a full list of photo criteria, please see here.

Why can’t I pin my preferred primary photo?
If you are unable to see the pin icon that will let you set a particular photo as your Profile Photo, it is because the Validation Team has not approved that particular image as a suitable primary photo.

To meet approval standards, all primary profile photos must be of good quality, shot in good light and clearly show your face (for further criteria, please see the link above). Any photos that do not meet these standards but are otherwise allowed will be termed ‘‘secondary photos’’ and will be able to be seen once a match clicks into your profile.        

How do I edit a photo?
Once your photos are approved, you can edit them at any time. To edit a photo, go into your profile and click ‘Upload a photo.’ You will then see your uploaded photos. Hover your cursor over the photo you wish to edit and you will see a dropdown picture that includes a picture of a pencil next to the words ‘’Edit.’’ From here you can crop, rotate your photo, or add a title using the ''Add Title'' button. Simply click ''save'' to complete the changes.

How do I delete a photo?
You can also delete any photo at any time. To do so, go into your profile and click ‘Upload a photo.’ You will then see your uploaded photos. Hover your cursor over the photo you wish to delete and you will see a dropdown picture that includes a picture of a rubbish bin next to the words ‘’Delete.’’ Click and confirm to permanently delete your picture.

Uploading photos to your account is a great way to let other EliteSingles members know more about you (and to increase your interaction potential). Get started today to boost your chances of meeting someone amazing on our site!

If you have any further questions about taking a great profile photo, please contact us at editorial@elitesingles.co.nz. For technical help, including answers to questions about photo approval please contact the Customer Care approval team.

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